This Privacy Policy explains how Guardians of Balance LLC ("we", "us", "our"), operating the website guardiansofbalance-communityo.com, collects, uses, stores, and protects personal information when you use our social casino platform. We are committed to transparency and compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) where relevant to our British audience.
Information We Collect
We may collect the following categories of data when you interact with our social casino:
- Account information — email address, display name, and age-verification status when you register or subscribe to our newsletter.
- Usage data — pages visited, games played, session duration, device type, browser version, and approximate geographic region (derived from IP address).
- Communication data — messages you send via our contact form, including name, email, and enquiry content.
- Cookie and local storage data — preferences such as cookie consent choices and age-verification flags stored in your browser.
- Subscription data — if you purchase optional platform features, payment is processed by a third-party provider; we receive confirmation of purchase status but not full card details.
How We Use Your Information
We process personal data for the following purposes: delivering and improving our social casino services; sending newsletters and service announcements (with your consent); responding to support enquiries; preventing fraud and abuse; analysing aggregated usage patterns to enhance game performance; and complying with legal obligations. We do not sell your personal information to third parties for their marketing purposes.
Legal Bases for Processing
Where UK GDPR applies, we rely on: (a) consent — for newsletters and non-essential cookies; (b) contract — to provide services you request; (c) legitimate interests — for security, analytics, and platform improvement, balanced against your rights; and (d) legal obligation — where required by law.
Data Retention
We retain account and subscription records for as long as your account is active and for up to three years thereafter unless a longer period is required by law. Contact form submissions are retained for twenty-four months. Server logs are typically rotated within ninety days. Cookie consent records are stored locally in your browser and are not transmitted to our servers unless you create an account.
Your Rights
Depending on your location, you may have the right to access, rectify, erase, restrict, or port your personal data, and to object to certain processing. You may withdraw consent at any time without affecting the lawfulness of prior processing. To exercise these rights, email privacy@guardiansofbalance-communityo.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.
Third Parties
We may use trusted service providers for hosting, analytics, email delivery, and payment processing. These providers access data only to perform services on our behalf and are contractually bound to protect it. Our site links to external responsible-gambling organisations such as BeGambleAware and GamCare; their privacy practices are governed by their own policies.
Contact
Guardians of Balance LLC, 101 Industrial Rd, Belmont, CA 94002-8201, United States. Email: privacy@guardiansofbalance-communityo.com